1. Scope and pre-launch status
These terms apply to DFrame software access, trials, subscriptions, updates and related support. DFrame is currently in pre-launch and Stripe Test mode. No live paid subscription is offered until official business details are published and checkout is explicitly switched to Live mode.
DFrame is designed primarily for professional BIM, engineering and construction use. Mandatory consumer rights remain fully applicable where a user qualifies as a consumer.
2. Trial and subscription
The planned public offer includes a 90-day trial followed by a monthly subscription of €10 excluding VAT for one named user. Applicable VAT is added based on the customer's location. The exact trial, price, currency, billing interval and taxes shown on the Stripe checkout page at the time of ordering form part of the offer and prevail if they differ from general website copy.
A valid payment method may be required to start a subscription. Unless cancelled before the first billing date, the subscription renews monthly and Stripe charges the payment method on file.
3. Cancellation and withdrawal
You can cancel a trial or subscription through the online route on the Cancel or withdraw page. Cancellation stops future renewal and does not automatically erase records that DFrame must retain for legal or security reasons.
Consumers may have a statutory 14-day right of withdrawal for an online contract. The checkout and cancellation route will explain how to exercise this right and whether immediate digital access affects it. Nothing in these terms limits mandatory withdrawal, refund or consumer-protection rights.
4. Licence and acceptable use
Software use is governed by the separate DFrame Software Licence. You must keep licence keys and account access confidential and may not share a named-user licence with another person, bypass technical restrictions, resell access or use DFrame unlawfully.
5. Product operation and user responsibility
DFrame automates actions inside Autodesk Revit. You remain responsible for reviewing previews and output, maintaining appropriate model and file backups, testing workflows in your own environment and deciding whether generated results are suitable for a project. DFrame is not a substitute for professional engineering judgement.
6. Updates, availability and support
An active subscription includes access to eligible updates and reasonable product support. Features, compatibility and system requirements may evolve. Planned maintenance, third-party outages, Autodesk platform changes or events outside DFrame's reasonable control may temporarily affect availability.
Support is available through support@dframe.nl. Response targets are not guaranteed service-level commitments unless separately agreed in writing.
7. Payment, refunds and taxes
Stripe processes payments and may apply authentication or fraud checks. Prices and taxes are presented before an order is confirmed. Refunds are provided when required by law or expressly agreed by DFrame. A failed or reversed payment may suspend paid access after reasonable notice.
8. Intellectual property
DFrame, its software, branding, interface, documentation and original content remain protected by intellectual-property rights. The subscription grants a limited right to use the software; it does not transfer ownership.
9. Liability
To the extent permitted by law, DFrame is not liable for indirect or consequential loss, loss of profit, lost project data or decisions made without reviewing generated output. Any contractual limitation does not apply where prohibited by law, including liability that cannot legally be excluded and mandatory consumer remedies.
10. Governing law and contact
Dutch law applies, without depriving consumers of mandatory protections available in their country of residence. Questions can be sent to info@dframe.nl.