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Help and support

DFrame Support

Find the right setup information, check known limitations and send a useful technical report when you need help.

Start with the self-service guides

These pages describe the current pre-launch scope. Review them before installing DFrame or applying an automation workflow to a production model.

Quick startInstall, activate and run a first reviewed workflow.System requirementsSupported Revit version, Windows, internet and permissions.Known limitationsUnderstand the current product boundaries before changing a model.

Technical and licensing support

Email support@dframe.nl for installation, activation, licence and module issues. DFrame aims to respond within two business days.

Email support

Include this information

  • DFrame version and Autodesk Revit version.
  • Windows version and the affected DFrame module.
  • The exact steps that led to the problem.
  • The expected result and the result you received.
  • A screenshot and the relevant file from %AppData%\DFrame\Logs.

Do not send a customer model, licence key, payment data or confidential project information unless DFrame has explicitly requested a secure transfer.