Start with the self-service guides
These pages describe the current beta scope. Review them before installing DFrame or loading content into a production model.
Family Library guideReview the approved-folder, search, preview and loading workflow.Quick startInstall, activate and test Family Library safely.System requirementsSupported Revit version, Windows, internet and permissions.Known limitationsUnderstand the current product boundaries before changing a model.
Technical and licensing support
Email support@dframe.nl for installation, activation, licence and module issues. DFrame aims to respond within two business days.
Email supportInclude this information
- DFrame version and Autodesk Revit version.
- Windows version and confirmation that Family Library is affected.
- The exact steps that led to the problem.
- The expected result and the result you received.
- A screenshot and the relevant file from
%AppData%\DFrame\Logs.
Do not send a customer model, complete licence key or confidential project information unless DFrame has explicitly requested a secure transfer.