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DFrame Support

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Technical and licensing support

Email support@dframe.nl for installation, access, licence or product issues. DFrame aims to reply within two business days.

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Include this information

  • DFrame, Revit and Windows versions, plus the affected tool.
  • The steps that led to the problem.
  • What you expected and what happened.
  • A screenshot and the relevant file from %AppData%\DFrame\Logs.

Do not send a customer model, complete licence key or confidential project information unless DFrame has explicitly requested a secure transfer.